Business-Critical Solutions are Now Free to any Subscriber for an Additional Year.
CONCORD, Mass - While many companies are reducing service levels, Dassault Systèmes SolidWorks Corp. (DS SolidWorks) is now extending support for SolidWorks® 3D CAD software versions by a full year.
This means that DS SolidWorks will directly address and remedy any Subscription Services member’s confirmed business-critical issue with SolidWorks 2008 through the announcement of SolidWorks 2010 in September – in fact, all the way to December 2009. Until now, SolidWorks ended these remedies three months after the introduction of a new SolidWorks version. With today’s announcement, subscribers are eligible for 15 months of updates.
“Although our subscribers have upgraded early to SolidWorks 2009 at a record pace, there are some issues outside of our customers’ control that prevent a timely upgrade to take advantage of the new capabilities of our latest software version,” explained Richard Welch, vice president of customer services for DS SolidWorks. “We find that some companies may be in the midst of large-scale projects or want to upgrade hardware along with their software when the timing is more appropriate for their businesses. Knowing that, we want to be a good business partner and offer them the flexibility that they require.”
Requests for DS SolidWorks to address business-critical issues are submitted normally through SolidWorks resellers. The extension is available to subscription customers and helps ensure optimal business performance for organizations and individuals who use SolidWorks.
“The support I have received has been impressive,” said mechanical engineer and longtime SolidWorks user Deepak Gupta, author of the Boxer’s Blog, featuring SolidWorks tips, tricks and tutorials. “And with the extended support for SolidWorks, one can see the importance of SolidWorks Subscription Services and the value to customers.”
Subscription Service customers already receive:
* Automatic upgrades to new versions;
* Access to premium information on the SolidWorks Customer Portal (https://customerportal.solidworks.com/eservice_enu);
* Downloads of service packs;
* Access to an extensive support knowledge base; and
* Real-time, hands-on help from trained technicians using a remote log-in.
* A wealth of technical expertise and mentoring from the SolidWorks community;
* Direct, local reseller support;
* Free certification testing and efficiency reporting;
* Predictable costs, flexible purchase options, and discounts; and
* Assurance that engineers stay current and productive.
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